So absolutely disgusted by behaviour of staff member on self checkout this morning at the Sheffield (Ecclesfield store) . Rude and confrontational with myself and other customers. No one on tills so we were all expected to put trolley loads of items through self service - no mean feat when the space for stacking will take one bag - (gotta be an expert at jenga to balance it all) - just a tip and suggestion to management at Aldi If you can’t be bothered having check out staff available at least make the self service area fit for purpose and have friendly and helpful staff working it without the attitude - yes she might have been asked loads of time why no tills open and had to experience grumbles from customers etc ( putting a full shop through self service and playing jenga as bag area to small is no fun and daunting to most people- so yes we’re gonna grumble and complain) but guess what, that’s what she gets paid for - customer service so when asked why no tills operating please don’t tell us ‘because they weren’t ‘with an attitude , and then when that red light comes up above the till (it’s just as frustrating for us I promise you) and you have to come and help us maybe the huffing and puffing and tutting could be left at the door This morning the shelves were half empty with staff supposedly restocking but instead stood in middle of aisles chatting with each other with pallets everywhere in aisles making it so that you could reach anything you wanted with out climbing over the pallets - eventually just picked up a few items and went to Morrisons - will not be returning in future which is a shame as never had a problem before and yes I usually shop there weekly every Saturday at the same time and before today never had a real problem More customer service training needed for staff and some management oversight would probably help.
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