I am quite let down by my local store after a recent shopping trip. I attempted to buy six bags of coal and six bags of birch logs, only to be informed that I had to bring them inside to complete the purchase. This seems absurd to me; I went there to shop, not to lift heavy items. They mentioned that they don't use a code at the checkouts due to theft, but that feels like a problem they should address instead of making customers carry 20-kilo bags. What if someone is older or has mobility issues? Even though I'm reasonably fit, it still felt like a workout. Please, store management, address this issue or reconsider offering these products.
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