I had a deeply distressing and humiliating experience at the store. I entered around 08:00 pm today to look for an item but left empty-handed. As I was exiting, a security guard stopped me and requested to search my bag. When I inquired about the reason, he claimed he suspected me because I hadn't used the checkout or made a purchase. In essence, I was regarded as suspicious simply for leaving without buying anything. The guard became aggressive and refused to listen when I calmly explained that it's normal for customers to browse without buying. Despite the absence of any valid justification, he searched my personal bag in front of other customers. Nothing was found, but the public search was humiliating and distressing. While I was still trying to communicate with him, he abruptly walked away to call the manager, even though I hadn't requested one. The explanation provided afterward did not justify my treatment. What made matters worse was witnessing the same guard and the female manager he called go outside for a smoke break shortly after, while other customers exited without any checks. This made the entire incident feel arbitrary and careless rather than based on genuine suspicion. I have shopped at various supermarkets for years and have often left without purchasing anything. I've never experienced such treatment before. Being publicly searched and treated with suspicion for no reason was upsetting and unacceptable. Customers should not be treated as suspects simply for not making a purchase. A formal complaint has already been submitted via the company's online chat.
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