Aldi mobile is an absolute DISGRACE!!!My 10 month old 5G phone can no longer make or receive phone calls (since the 3G shutdown).After trying everything recommended on their website (and the Nokia website) to fix the issue, I emailed them and was given a "ticket number" but no further instructions. That was nearly a week ago and I have heard nothing more from them.Over the last few days my wife has called them (because I can't make calls) SEVEN times and been automatically cut off after 29 minutes and 50 seconds EVERY TIME... without even talking to anyone FIVE of those seven times. The 2 times she did speak to someone she didn't even get close to resolving the problem before being cut off (at the 29 min 50 second mark). She didn't receive a call back on ANY of these 7 occasions.Astonishingly bad (lack of) customer service.My wife and I both have Aldi sim cards, both of which work in her phone, neither of which work in my phone. Other sim cards (as tested by JB HI-FI manager...where I bought my phone) DO work in my phone so it's not my 10 month old 5G phone. My sim card DOES work in other phones, so it's not my sim card.The combination of my (or my wife's) Aldi sim card and my phone does not work. This should (surely) be pretty straightforward to fix, but their customer service is beyond useless and appalling... disgracefully non-existent.If I could give them zero stars I would. Due to a health condition I NEED to be able to make calls. They should be shut down and heavily fined for leaving people in the lurch like this.I am now in the process of changing providers.
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