As a long-time customer, I decided to treat myself with a pair of boots costing £180. The shipping was somewhat slow, and I was disappointed with the poor finish; the heel felt cheap and showed scuffs quickly. I contacted customer service for a resolution, but initially received a generic response denying a refund because I had worn them. My concern was the item's quality, not my usage. Thankfully, customer service has since resolved the issue. Thank you.
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Five decades ago, a young Aldo Bensadoun (or as he is affectionately known, Mr. B) set out to realize his dream of becoming the best shoe retailer in the world and the rest is history.
