I have been a loyal customer of Alert 360 in the Las Vegas market for approximately ten years. During that time, I have consistently paid for service and monitoring with the expectation of reliable support when needed.Recently, I contacted the company for assistance with a window sensor they originally provided that never functioned properly and has required bypassing for the past three years, as well as another sensor that has now failed. An appointment was scheduled, and I was relieved to believe the issues would finally be addressed.However, I later received a call informing me that they do not currently have service technicians available in the greater Las Vegas area and that they would therefore be dismissing me as a customer. After a decade of business, this was both surprising and deeply disappointing.Being told there is no service coverage in a major metropolitan area—and then effectively being dropped as a customer—feels unprofessional and unacceptable. At a minimum, I would have expected transparency earlier or assistance transitioning to a provider who could support the system they installed.Unfortunately, based on this experience, I would not recommend this company. I sincerely hope they reevaluate how they handle long-term customers in markets where service support appears to be limited. If you live in Las Vegas, Nevada....you should find a new company ASAP.
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