Review Time
Cancelled last April. They were charging me for video systems that never got worked ($40/month), even though I had already complained that they were unless. Got confirmation that my account was closed shortly after and yet a year later I have been sent a collection of $1.4k that I supposed "owe" them. This company is ridiculous and beyond frustrating. STAY AWAY!
Cancelled last April. They were charging me for video systems that never got worked ($40/month), even though I had already complained that they were unless. Got confirmation that my account was closed shortly after and yet a year later I have been sent a collection of $1.4k that I supposed "owe" them. This company is ridiculous and beyond frustrating. STAY AWAY!
I have Alert360 for my home and business in Dallas Tx and have had this service for several years. I am happy with my service. I recently recommended Alert360 to a friend. He indicated that you now require the users social security number to get service, so he declined. I understand and would not provide mine either if required for new service. For security, I wont even provide mine to a physician anymore- There are other ways to check credit!! I applaud him for declining! Dan Highley- Dallas & Plano Tx
I am extremely disappointed with my experience with Alert 360.I submitted a formal cancellation request and received no acknowledgment or confirmation for over two weeks. For a company that deals with security and monitoring services, this level of delay and lack of communication is unacceptable.After following up multiple times, I finally received a response stating that my cancellation was “being processed,” with my final billing set for March 2026. The process has been unnecessarily slow and frustrating. A cancellation request should not require repeated follow-ups just to receive basic confirmation.Additionally, I was previously informed that my existing panel would require a paid upgrade to continue service, which added to my dissatisfaction. Instead of offering reasonable solutions or smooth offboarding, the experience felt transactional and poorly managed.Customer service responsiveness and transparency are critical in the security industry. Unfortunately, this experience did not reflect those standards.I hope the company improves its communication and cancellation handling process for future customers.
I have been a loyal customer of Alert 360 in the Las Vegas market for approximately ten years. During that time, I have consistently paid for service and monitoring with the expectation of reliable support when needed.Recently, I contacted the company for assistance with a window sensor they originally provided that never functioned properly and has required bypassing for the past three years, as well as another sensor that has now failed. An appointment was scheduled, and I was relieved to believe the issues would finally be addressed.However, I later received a call informing me that they do not currently have service technicians available in the greater Las Vegas area and that they would therefore be dismissing me as a customer. After a decade of business, this was both surprising and deeply disappointing.Being told there is no service coverage in a major metropolitan area—and then effectively being dropped as a customer—feels unprofessional and unacceptable. At a minimum, I would have expected transparency earlier or assistance transitioning to a provider who could support the system they installed.Unfortunately, based on this experience, I would not recommend this company. I sincerely hope they reevaluate how they handle long-term customers in markets where service support appears to be limited. If you live in Las Vegas, Nevada....you should find a new company ASAP.
I am extremely disappointed with the service from Alert 360. For months, I have had consistent issues with my system failing to record properly. Despite being a paying customer, every time I call to have the equipment fixed, they charge a $75 service fee just to get a technician to show up.It is unacceptable to pay a monthly monitoring fee for a system that doesn't work, only to be charged additional fees repeatedly for the same ongoing problem. The technicians come out, the "fix" doesn't last, and then I'm back to square one—but $75 poorer each time. If you want a reliable system and fair customer service, I suggest looking elsewhere. I cancel their service and will sign up with a different company.
At home kept billing me after the contact was over. I also discovered they were billing our church for nothing. They said they bought another company who sold them the account and were billing the church for nearly 2 years for nothing. Because accounting was not aware that there was no system, they paid it.It must be common practice to keep billing you or letting your auto pay keep on paying as long you let them.
Update: 10/22/25I received my refund for the cancellation charge. I promised the employee who called a few months ago that I would adjust my review when money was received. That being said, I would still not recommend. I wrote a negative review on August 11, 2025 and the company called me almost immediately. I was impressed with that. They said that they would refund my money for the cancellation fee. I was then going to change my review because it seemed like they cared, but I was not going to change the review until I received my refund. It has been two months and I have not seen a dime. So, my previous review stands. Run, don’t walk, from this awful company.
I cancelled service May 2025. I spoke alert 360 person and told them i want to cancel. i was forwarded to executive assistant and told her the same. alert 360 sent me disconnect request email and i replied to disconnect request email. My reply sent May 28th 7:40pm PST. During the live phone call alert 360 informed me i have to pay for an extra month (June) which i did. now they have sent me a bill for July. Not sure how long this is going to go on.. Addition. Replies to disconnect request sent on may 27th 11:51am PST and May 28th 7:40pm PST.
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