I am extremely disappointed with the service from Alert 360. For months, I have had consistent issues with my system failing to record properly. Despite being a paying customer, every time I call to have the equipment fixed, they charge a $75 service fee just to get a technician to show up.It is unacceptable to pay a monthly monitoring fee for a system that doesn't work, only to be charged additional fees repeatedly for the same ongoing problem. The technicians come out, the "fix" doesn't last, and then I'm back to square one—but $75 poorer each time. If you want a reliable system and fair customer service, I suggest looking elsewhere. I cancel their service and will sign up with a different company.
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