Only 1 star because none is not an option. I used this company in the past and was happy with them. This time is different. Customer service is horrible, Non-existent professionalism. I had a new system installed earlier in the week. This morning, I woke up and tried to turn off the alarm, but I could not because my password DID NOT WORK. I called them. Ma'am, you don't have service with us. Ma'am, you are calling the wrong company. This went on for 20 minutes before someone said Oh yeah, you do, but it hasn't transferred over yet. NONE of it makes any sense. There is a problem with the entire system, the pad and the washing machine that share the same electrical plug. It is a royal mess. But guess what, it gets better....I have to wait until the 10th of May to get someone out here or it will cost me a $125 additional fee. 8 more days to wait. The people on the phone are rude. Horrible. I wish I had never signed with these fools. The worst ever!
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