I have been a customer since 2014, when the company was selling as frontpoint. Since Alert360 bought front point it has been a nightmare. I use a password vault. They transferred some of the data at time of sale, but not all data. URL changes were not taken into account. My cameras and long range sensors stopped working. After hours and hours on the phone, I have all but two working now. They offered two new cameras and one new sensor in exchange for a new 2 year commitment. 15 pages. 26 signatures. Multiple attempts. They do all this after they raised prices following the purchase. New signs took months to get. One of three houses we protect remained with Frontpoint. Two transferred to Alert 360. All of them use alarm.com for the web and app platforms. They are no longer the best choice. I regret signing up for another two years and wish I had changed to Ring. So, I will suffer through another 2 years with Alert 360/Frontpoint/Alarm.com, then seek a long term solution. The tech support line is not well trained and they put you on hold for virtually any question. I don't have any easy questions, or I would have already found answers. The tech support help has TVs in the background and are a bit rude in tone. It is not a company to make a commitment to, even though I just did, like an idiot. You should hear my wife asking "why did you commit to them again, they are terrible."
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