Two plates in a set arrived damaged. While it's unfortunate, these things happen. I reached out through the online support form and within a day, the customer support team contacted me and ordered a replacement. The issue was resolved pleasantly and without any hassle. This experience was refreshingly smooth and quick, even during the busy Black Friday sales period. The other products I ordered are also wonderful, and with such excellent customer support, I would highly recommend considering a purchase from the company.
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ALESSI: Italian Design Home Accessories, Kitchenware & Gifts
