I bought a spice grinder, but the mechanism failed. I inquired about purchasing another one, even though they should have sent a replacement for free, but they declined. It's hard to believe the company sells a spare part for a small item costing €20, yet won’t provide a replacement mechanism for a pepper grinder worth over £100. This inconsistency is frustrating. I've bought many of their products as gifts over the years, but this experience has left me very dissatisfied. It doesn’t make sense that such an expensive item cannot be repaired or maintained. They directed me to the retailer where I bought it, but I doubt they will stock the internal mechanism. Customers deserve better support and reliability from a brand at this price point.
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ALESSI: Italian Design Home Accessories, Kitchenware & Gifts
