I purchased the Sotssas sopice grinder but the mechanism failed. I askd if I could putchase another one even though technically they should have send me one for free but they said they could not provide one. I find it unbelievable that the company sells a spare part for a tiny egg cup lid costing €20, yet refuses to provide a replacement mechanism for a pepper grinder worth over £100. The inconsistency is absurd.
Over the years I’ve purchased many of their products, often as gifts for special occasions, but this experience has left me very disappointed. It makes no sense that such an expensive item cannot be repaired or maintained with a spare part.
They asked me to ask the place where I bought it which is Selfridges in London. Selfridges is never going to stock the internal mechanism of one of their grinders. Customers deserve better support and consistency from a brand at this price point.
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ALESSI: Italian Design Home Accessories, Kitchenware & Gifts
