I've ordered from Alex and Ani in the past and my most recent experience has, by far, been the worse. I placed an order on November 3rd for 7 pieces of jewelry. They claim to ship within 3 business days so I was tracking my order and saw zero movement. I had to sign up for Shop to even track it and when I did I noticed that there was no update. They have no customer service number listed and the only way to get their attention is by usually writing something negative on their social media, unfortunately. I emailed their customer service on December 10th. On December 11th, I received a response that said that one item was out of stock, okay. That they'd cancelled this item and the rest are preparing for shipping. One December 16th, I messaged AGAIN because my items still hadn't shipped. There was no response. On December 20th, I received an email that my things had finally shipped and it was only 4 of the items. The one that I really wanted was, again, out of stock. This is infuriating because I placed this order over a month ago at this point. How did this happen? Then I received yet another email on the 22nd saying that the 4 items were preparing to ship. I have no idea what's going on over there but this is terrible service and feels scammy. This is sad, because I've ordered things from them previously that I enjoyed but this was way too much. It's currently December 23rd, exactly one month after my order and I have received none of my items.
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