I ordered two sweaters advertised as cashmere from Alexander-Hampton before Thanksgiving 2025. Only one package ever arrived in Jan 2026, and it was nothing like what was shown or described online. It came in an unmarked plastic bag with no brand tag, no fiber content label, no country-of-origin tag, and no care instructions. The material felt cheap and was clearly not the cashmere product advertised.
The other item was never delivered, and the tracking numbers the company provided do not correspond to any shipment received by me or neighbors near me. This strongly contradicts the company’s claim that both packages were delivered.
Their return process is unreasonable: although the FAQ says customers can return within 60 days, you must arrange and pay international return shipping to China at a cost that may equal nearly half the purchase price — a cost that was not disclosed before ordering. Despite providing photos exactly as requested, customer service continues to delay and has not provided clear return authorization, instructions, or refund confirmation.
I have documented everything and asked for refund confirmation, but the company has failed to resolve this in a timely or transparent way.
Based on the item received, their post-sale handling, and the overall experience, I cannot recommend Alexander-Hampton. Do not order unless you are prepared to fight for a refund. It is a complete scam.
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