I purchased shared hosting from AlexHost as a first-time customer. The website installs correctly, but the IP address is not accessible from India on multiple ISPs (mobile data and broadband). The site only works when using a VPN.Since my target audience is in India, this makes the service completely unusable for me.When I contacted support, they said they are not responsible if the IP is blocked regionally and also refused a refund because I used a promotional code. However, their website advertises a 30-day money-back guarantee for shared hosting.I did not upload any content and did not violate any policies. The issue is purely related to network routing or IP reputation.I recommend future buyers check accessibility in their country before purchasing.
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