I paid 568 EUR for this service and used it without any issues for the first month. However, just one hour after renewing the service, it was suspended without any valid reason.Although the company claims to provide a “NO DMCA” guarantee, they clearly do not stand behind this promise. My service was instantly suspended due to a website that does not exist on my server, and I was not given even the slightest amount of time to check or verify the issue.What’s even more concerning is that, after reviewing the abuse reports, it appears the company is using IP addresses and servers that do not belong to them, attempting to shift responsibility onto the customer with incorrect and misleading reports. I strongly advise against purchasing any service from this provider.I would like to state this one last time, clearly and directly; please read carefully.We do not engage in phishing, nor do we allow phishing in any part of our systems. Our platform simply provides a free reverse proxy / CDN service where users can add their own websites. Whenever we receive a complaint, we immediately remove the reported site.However, without requesting any information from us and without issuing any warning, you suspended our service outright. The server in question was hosting thousands of customers, and your decision caused all of them to be affected and left without service.The two different IP addresses shown in the Netcraft abuse reports are very easy to explain: We removed the reported site, and the customer redirected their domain to another server. Since Netcraft updates DNS records late, the old IP — the Alexhost IP — continued to appear.How can this possibly be considered our responsibility?Let me repeat: We do not allow phishing. Period.Also, the reported website is not phishing at all — it is a simple betting site. The claim that it “steals card information” is completely baseless. Did you actually visit the site yourself? How can a plain HTML page steal card data?There is not a single screenshot in the abuse reports showing any card-stealing activity: i[.]imgr[.]tr/umflib5oas.pngSo where is the proof?If you look at the reviews on Trustpilot, everyone complains about the same thing:You take the automatic renewal payment after one month and then suspend the service with no valid reason, keeping the customer’s money.At first, I did not want to believe this, but my experience has completely confirmed it.This entire process is unprofessional and shows that you are a company causing serious customer dissatisfaction.
Claim your business profile now and gain access to all features and respond to customer reviews.
Alexhost Servers have a Fast (with SSD) professional and inexpensive Offshore Hosting Provider in Chisinau (Moldova) ✅ Own DataCenter ✅ Reliability ✅ Security & Safеty ✅ We offer high-quality
Freedom of Speech based & Privacy guaraanted. We take seriously your privacy data.
