We have AUTOMATIC payments. The payment was sent automatically. Then Alexhost suspended our server for "unpaid invoice". It was unsuspended later in the day, causing many hours of downtime.We reported the issue to tech support, who refused to acknowledge any problem. They blamed us and suggested we "pay the invoice in the same day it is generated". Is this a joke? We have AUTOMATIC payments, which guarantees the invoice is *automatically* paid in the same day it is generated. We sent screenshots to prove it.Terrible support, we are forced to move to another host because automatic payments are not working and our server will get suspended every single month because Alexhost can't figure our how to make automatic payments work correctly. This is unserious, unprofessional, and unreliable.The next month, THE SAME PROBLEM HAPPENED AGAIN! We're done.Edit: contrary to what the company said, THE ISSUE IS STILL NOT FIXED! We got suspended again in November even though automatic payment went through. AlexHost asked us to remove this review but they didn't even fix the issue. We have been running servers for over 20 years, tried tons of webhosts, NEVER had this problem. Get your things together!
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