Review Time
If only the stars had a minus option.
Came home from work at 6:10pm to be locked out of my apartment. Alex Neil visiting without any notification through illegal entry and engaging an additional lock on the way out. They blamed the landlord, claiming he said the property was vacant, despite having my rental agreement with Alex Neil direct, and them clearly not checking any records in advance or sending me any notification of the visit. I call and the office is closed, I have no where to stay for the night. I called a lock smith to gain entry (legally fine in this situation), to have Alex Neil string out a chain of emails trying to negate the expense including threating illegal forced entry and that I'd have to pay for the privilege. After consistently trying to make the payment dependent on non legal requirements and sending me a non related part of the contract regarding tenants changing keys and me having to personally invest over 10 hours of my time and other penalties, they sent me the money for the lock smith and £50, which is the minimum I would have got if it went to the ombudsman. Landlords and tenants should stay well clear of this agency. If there's any challenges to this, I am happy to provide the full emails to validate everything. Most concerning is that the majority of this was done by the same person who they have as the official complaints escalation contact (Rebecca).
If only the stars had a minus option.Came home from work at 6:10pm to be locked out of my apartment. Alex Neil visiting without any notification through illegal entry and engaging an additional lock on the way out. They blamed the landlord, claiming he said the property was vacant, despite having my rental agreement with Alex Neil direct, and them clearly not checking any records in advance or sending me any notification of the visit. I call and the office is closed, I have no where to stay for the night. I called a lock smith to gain entry (legally fine in this situation), to have Alex Neil string out a chain of emails trying to negate the expense including threating illegal forced entry and that I'd have to pay for the privilege. After consistently trying to make the payment dependent on non legal requirements and sending me a non related part of the contract regarding tenants changing keys and me having to personally invest over 10 hours of my time and other penalties, they sent me the money for the lock smith and £50, which is the minimum I would have got if it went to the ombudsman. Landlords and tenants should stay well clear of this agency. If there's any challenges to this, I am happy to provide the full emails to validate everything. Most concerning is that the majority of this was done by the same person who they have as the official complaints escalation contact (Rebecca).
Flat evaluation cancelled 15 minutes before the appointment. No warning, no apology - just a few passive-aggressive comments. Brilliant service. Maybe you should train your employees how to speak since they are losing customers in a broad daylight.
Phoned regarding a valuation, got a call back from an extremely verbose young woman who had so much to say for herself that she hardly stopped for a breath! TOLD me she will get someone there that afternoon to take photographs? er hello: a) how about asking what is a convenient date for me and b) I did not appoint you so a bit soon to be talking about photographs? Declared herself to be 'better educated' and throughout her inane rhetoric lost sight of the one fundamental fact, that she does NOT own the property, the homeowner does and therefore has a vested interest in the conversation. I hope the calls are recorded so someone senior might provide her with some much needed 'education' on civility, courtesy and people skills. I will not be using this company as I do not wish to deal with people like her, she is not a good ambassador for the company.
Great Service!!!Matteo helped sell my flat in Canada Water. He is highly experienced and proactive, he managed to secure me a decent offer that was better than another agency had offered. The offer came in within 2 weeks of the property going on the market, and achieved completion in 3 months! Matteo was very friendly and helpful throughout the process. I would definitely recommend Alex Neil to anyone looking for an estate agency in the docklands area :)
Alex Neil went above and beyond in helping me sell my flat. I had an offer within the first few days and the team did everything they could to make the whole process quick and smooth. Maciej was particularly helpful in answering any queries very efficiently.
Great Communication from start to finish! Andrew Campbell and Matteo C. were an absolute pleasure to work with. I viewed a flat I loved, and despite the seller’s initial reluctance, Andrew’s persistence made it happen, and I was able to complete the purchase last week. They were attentive throughout the entire conveyancing process, supporting both the seller and me (buyer) to successfully bring the transaction to completion. Thank you both for your assistance and your efforts!
Yet again Matteo Congedo has done an exceptional job on the sale of my property despite challenging external market conditions and multiple setbacks. His tenacity is commendable and I would thoroughly recommend him to anyone trying to sell a property in the UK who needs someone courteous, amiable, effective, efficient and determined to get the job done! He has consistently delivered solid results for me over the years and I would highly recommend him to anyone selling a property in the UK.
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Alex Neil is your trusted local estate agency in Rotherhithe, Canada Water, Surrey Quays, Canary Wharf, Docklands and East London. We deliver our full range of services throughout these areas. We have decades of history selling residential properties from our Canary Wharf & Docklands and Rotherhithe & Canada Water offices.
Founded in 1984, our offices have cultivated an excellent reputation for consistently delivering first-class sales services. We specialise in property sales and advertise our portfolio on our website and the major UK portals. Furthermore, we promote our business and selected properties globally, utilising 94 international portals in 61 countries, reaching around 100 million potential buyers.
South of the River Thames, we focus our coverage on Rotherhithe, Surrey Quays, Canada Water, adjacent Bermondsey, Shad Thames, Tower Bridge, and east through Deptford, New Cross, Greenwich, and Blackheath. On the opposite side of the river, we sell property in Canary Wharf, Docklands, the Isle of Dogs, the Royal Docks, Canning Town, Wapping, Limehouse, Poplar and East London's Bow, Bethnal Green, Mile End, and Hackney.
Our customers have complimented our service standards with high ratings on Google. We have received multiple prestigious awards from allAgents and the British Property Awards, including "Best Estate Agent in London". Alex Neil is a longstanding member of The Property Ombudsman Scheme. Sellers and buyers can rest assured that they deal with a responsible, professional business regulated to the highest industry standards, whether you are selling or buying a property.
We remain the estate agent of choice for people with property requirements in Rotherhithe, Canada Water, Surrey Quays, Canary Wharf, Docklands and East London. We invite you to book your free Property Valuation with us today.
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