hbl.com

1.2
1.2 Based on 23 reviews

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Average Rating

1.2

/
5

23 Reviews

5 Star
4%
4 Star
0%
3 Star
0%
2 Star
4%
1 Star
92%

All Reviews

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bob logan
Very bad service for international remittance don't choose this Bank for international remittance th

Very bad service for international remittance don't choose this Bank for international remittance they hold you amount as much as they can they will start asking for id varification multiple times even tough you varified customer very lazy service you will be very very very disappoint if you choose this bank for international remittance

1
Date of experience: Feb 21, 2026
Bayard C.
Extremely disappointing experience!

My experience was incredibly disappointing! This is the worst service I have ever encountered. It broke down after just two days, and customer support was unhelpful, leaving me on hold for hours. Everything felt low-quality and poorly constructed. I strongly advise against engaging with this service. Save your money and look elsewhere. I'm regretting my investment.

1
Date of experience: Jan 05, 2026
The bank has been a major disappointment

This bank has been the most disappointing experience I've ever had. There is no customer care, and the staff's ability to deal with customers is subpar. Their mobile app is also lacking, and customer service has been of no help. I urge others to steer clear of this bank; it doesn’t even deserve one star.

1
Date of experience: Nov 22, 2025
Glynis Long
A frustrating experience with poor communication

I faced a very frustrating and unprofessional service. The branch called me to visit for a credit card issuance, but upon arrival, I was told my application had been declined. Later, I received another call from the same branch asking why I hadn’t visited. This lack of internal communication shows a complete disregard for a customer's time.

1
Date of experience: Nov 21, 2025
Algernon Patterson
My visit to the local branch was disappointing

I went to the local branch after my account was frozen while I was abroad. I asked to have it reopened, and the branch manager assured me it would be done in three days. After waiting for seventeen days, I returned only to find out the account was still not reopened. Instead, I was rudely told to close the account. The manager's behavior was unprofessional and discourteous, leaving me no choice but to close my account. I also contacted customer support, who promised a response within three days, but I never heard back. I hope the bank addresses these issues and improves their customer service.

1
Date of experience: Nov 16, 2025
Jermaine M.
Disappointing service after many years as a customer

I had a very frustrating experience as a loyal customer for the past ten years. After changing my mobile phone, I faced biometric verification issues and have been trying to resolve them for ten days. Despite my repeated attempts to contact customer care, my issue remains unsolved. I am very disappointed and plan to switch to another bank when I return.

1
Date of experience: Nov 16, 2025
Doug Kelly
Unsatisfactory service experience

My experience has been very negative. The bank sent a new ATM card without my request, even though my current one is valid until 2028. They blocked my online transactions, and every year I encounter issues. The response on calls has been very disappointing.

1
Date of experience: Nov 10, 2025
Karlee Kelly
Extremely poor service at the bank

The service at this bank has become extremely poor. I recently visited and found only one staff member available during a busy time, showing a lack of respect for customers' time. This bank used to be acceptable, but it has deteriorated significantly. I advise against opening an account here.

1
Date of experience: Nov 06, 2025
Robbie Morgan
Ending my long relationship with this bank

After eight years of frustration and unprofessionalism, I decided to close my credit card and will do the same for my account and debit card. Every simple request turns into a lengthy ordeal. I've had enough.

1
Date of experience: Nov 03, 2025
Wesley Fisher
Very unsatisfactory customer service

The customer service is very unsatisfactory. I can't comprehend how this bank operates with such poor service. The app is ineffective, and I am considering switching to another bank.

1
Date of experience: Oct 20, 2025

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