Prior to our relocation across the Atlantic, we did a lot of research, and almost went for a more reputable moving company, but changed our minds last minute and went with Alfa, thanks to recommendations from some other expats.BIG MISTAKE! Alfa may be cheaper when quoted, but then as time goes on, they start adding hidden fees that were not made clear, or are even contradictory to what the service agreement states!Case in point:1. We got quoted a price that did not include VAT, which, by law, must be included in quotes for private persons in Finland. We then got sent an invoice that was about €2000 higher than the quote, but upon complaining about this, they did admit fault (because they got caught?) and didn't charge us VAT.2. They quote you carriers that may or may not actually serve your route, and this was the case for us. Instead, they suddenly forced us to pay €750 extra, as they claimed the carrier no longer runs the route they thought.3. Upon our container arriving at the destination port in Oakland, CA, Alfa should've given us THREE "free days" to decide what to do next. Not only did they not do that (they gave us barely a day), but they didn't make it clear about any fees or that we had only 3 days to decide.So, because they gave us so little time, we didn't have time to discuss and respond, so they decided—without our consent—to move our belongings into a warehouse and only AFTERWARDS tell us it costs us another €1000! At no point (contract, emails or phone calls) did they say we had to receive our things IMMEDIATELY or get a €1000 bill (in fact, during the initial call after arrival at port, they only casually asked us what we wanted to do, and didn't at all mention we had no choice)!In subsequent emails with Alfa, they even contradicted their own service agreement by saying "Warehouse handling fees are a standard part of our process" (i.e. included in the quote), when it WASN'T included in the quote and not clearly laid out in the service agreement. Instead, they proceded to rudely blame us and offer no apology for THEIR mistake.So yeah, AVOID ALFA, NO MATTER WHAT SOMEONE RECOMMENDS! They're borderline scammy in their practice, and take no responsibility for their own mistakes.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Alfa Mobility
Alfa is the largest provider of mobility services in the Nordics. Our mobility services are delivered by more than 250 employees. With 9 offices across the Nordic region, Alfa’s interconnected workforce helps more than 10,000 people each year.
Alfa’s mission is to give Peace of mind for people on the move.
Please contact us for more information. See more
