There is a lack of information available; the agent does not understand the app's technical capabilities. The agent's attitude is poor, and they talk down to callers. Their knowledge of the app is very limited, and promises to call back with solutions are never fulfilled. This service is incredibly disappointing for a product that has great potential. They need significant changes in their team and management.
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Established in 1971, Al Fardan Exchange is one of the leading brands in the UAE providing a wide range of money transfer, foreign exchange, payroll and payment services. Headquartered in Dubai, Al Fardan Exchange serves UAE’s diverse community through its 70+ strong branch network along with its innovative digital solutions. Reinforced by strong relationships with over 150 global corresponding banks, financial institutions, and other financial service providers, this trusted brand offers a wide range of services under one roof, thus emerging into a true financial marketplace. Every day, thousands trust Al Fardan Exchange to fulfil their financial goals and aspirations and the brand is constantly seeking new ways to deliver innovative solutions and connect with its customers. See more