Review Time
VERY BAD IN CUSTOMER SERVICES, REMIT TRANSACTION MADE VIA ALFAPAY ON 9TH FEB AND SENDING MAILS AND CALLING FOR COMPALINT BUT NO RESPONSE, VERY VERY BAD EXCHANGE.
WILL RAISE COMPALINT NOW IN CENTRAL BANK OF UAE AGAINST THEM TO REFUND MY MONEY.
Al Fardan Exchange near Satwa Bus Station is a very poor exchange service. For example, if you go there to send money, they charge some of the highest rates compared to other exchanges. Their fees are also very high, and their service is almost zero percent satisfactory.
If you want to send 500 AED, they will charge you around 16 AED as a fee, and the money will only be transferred the next day. In my opinion, Al Ansari Exchange and JX Exchange are much better than this one.
This is my personal opinion, but I strongly suggest avoiding this exchange because their staff behavior is also not good.
Thank you so much.
I regret to share my disappointment, but every time I use this service, I encounter issues. This time, even the staff at the local branch were unhelpful. How can you say there is no customer care available? It feels like the representatives are poorly trained and ask strange questions. If the service is lacking, at least provide decent behavior. I am now convinced of the claims regarding delays and unexpected charges. It's unacceptable to make customers pay for your mistakes. I'm sharing this because I've faced problems repeatedly, and this was the last straw.
Regrettably, I must say that each time I attempt to use this service, there are complications. This time, the staff at the local branch were particularly unhelpful. How can you claim there is no customer care available? It appears the representatives are poorly trained and ask odd questions. If the service is subpar, at least maintain proper behavior. I now believe the claims regarding delays and unexpected charges. It's unacceptable to burden customers for your errors. I'm writing this because I've encountered ongoing issues, and this was the final straw.
This service has proven to be highly unreliable with their salary processing system. Last month, my salary was delayed for over two weeks, which is entirely unacceptable. Despite assurances that the issue was resolved, the same delay has occurred again this month. This reflects a serious lack of accountability and professionalism in managing something as crucial as salary payments. Customer support has been unhelpful and unable to provide clear answers or solutions. Based on my experience, I cannot recommend this service for salary processing.
This is the worst service I have encountered; the team is completely untrustworthy. The customer service is appalling, and even the management has made false commitments and promises. After wasting a month, I still have not received my payment, and it is now stuck. Chat support takes ages to respond, and I have never experienced such poor service. For your own safety, think twice before using this service.
This exchange is the worst; they deducted money from my account without my permission. I have spent a month trying to get my money back, and I am still uncertain if I will ever receive it. I will need to file a complaint regarding this issue.
There is a lack of information available; the agent does not understand the app's technical capabilities. The agent's attitude is poor, and they talk down to callers. Their knowledge of the app is very limited, and promises to call back with solutions are never fulfilled. This service is incredibly disappointing for a product that has great potential. They need significant changes in their team and management.
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Established in 1971, Al Fardan Exchange is one of the leading brands in the UAE providing a wide range of money transfer, foreign exchange, payroll and payment services. Headquartered in Dubai, Al Fardan Exchange serves UAE’s diverse community through its 70+ strong branch network along with its innovative digital solutions. Reinforced by strong relationships with over 150 global corresponding banks, financial institutions, and other financial service providers, this trusted brand offers a wide range of services under one roof, thus emerging into a true financial marketplace. Every day, thousands trust Al Fardan Exchange to fulfil their financial goals and aspirations and the brand is constantly seeking new ways to deliver innovative solutions and connect with its customers. See more
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