We spent a week at a hotel in the Deerfield Beach area, and while I initially enjoyed the stay, things took a turn when my wife fell ill. Shortly after, flights were canceled due to heavy snow in South Jersey. We attempted to change our flight to avoid the disruption, but when I reached out to the service for assistance regarding the extra charges for two nights we couldn't stay, they insisted it was against their policy. I refuse to pay the bill and will involve my credit card company if necessary. I find it hard to believe this company operates in such a manner. I will avoid using third-party services for hotel bookings in the future and deal directly instead. This was a very unsatisfactory experience; proceed with caution.
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