A shocking experience with this company and a booking with Mercure Sheffield. A close relative passed away which meant I had to cancel my reservation in order to attend the funeral. Yes, the reservation was non-refundable but with over a weeks notice given to to be able re-sell the room, Algotels response that the reservation would not be refunded due to “policy” has left me stunned. Zero customer focus and I’m left wondering where else they are cutting corners to make a buck. Beware if you book with this company. Profit is everything with them….
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