I contacted a staff of Hateem travels and tours having found them on Instagram. Initially, the agent named Daniel was very good. I contacted them to help me process Schengen visa through Belgium. Visa procedures were done but I was charged £150 for a dummy flight bookings. The consular had to contact me to send a verifiable return ticket and hotel bookings. I was shocked. I had to pay for another ticket on my own. I called the office more than 30 times and I was lied to that Lufthansa airline ticket they got for me had to be cancelled for £30 for a refund. I was told I have to wait for 6weeks for a refund. I was ignored, empty promises knowing fully well that I was given a dummy ticket. I had to resolve into confrontation and yet this company made my blood pressure to go up. You gave me dummy ticket and yet I was charged. I paid for the service and yet I was ripped off. When I realized that this company is not going to pay me or refund my money, I had to request for a ticket to Paris to be able to get my money back from this company. I was treated badly, messages day and night before I finally got a ticket to Paris. Very unprofessional act towards me. I was ripped off despite given me a dummy ticket.
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AL HATEEM TRAVELS (PVT) LTD offers customized and affordable Umrah packages from the United Kingdom, taking care of every detail of your sacred journey. From visa assistance to flights, hotels, and transport, we ensure a comfortable and spiritual experience for all our pilgrims.
