Review Time
I contacted a staff of Hateem travels and tours having found them on Instagram. Initially, the agent named Daniel was very good. I contacted them to help me process Schengen visa through Belgium. Visa procedures were done but I was charged £150 for a dummy flight bookings. The consular had to contact me to send a verifiable return ticket and hotel bookings. I was shocked. I had to pay for another ticket on my own. I called the office more than 30 times and I was lied to that Lufthansa airline ticket they got for me had to be cancelled for £30 for a refund. I was told I have to wait for 6weeks for a refund. I was ignored, empty promises knowing fully well that I was given a dummy ticket. I had to resolve into confrontation and yet this company made my blood pressure to go up. You gave me dummy ticket and yet I was charged. I paid for the service and yet I was ripped off. When I realized that this company is not going to pay me or refund my money, I had to request for a ticket to Paris to be able to get my money back from this company. I was treated badly, messages day and night before I finally got a ticket to Paris. Very unprofessional act towards me. I was ripped off despite given me a dummy ticket.
I am truly grateful to the company for organizing my Umrah visa along with travel documents, accommodations, and private transport. I managed my flight bookings, but everything else was flawlessly handled. Despite my initial concerns, the representative reassured me, and my visa was issued in just 7 days. I am very pleased and would highly recommend their services.
This company is truly trustworthy and provided quick service for my umrah visa along with my travel documents. I was at my last hope, but the representative made it seem easy and restored my confidence. The customer service was exceptionally professional.
I recently arranged my holiday and visa services with the representative, and the experience was remarkable. From start to finish, the representative was professional, responsive, and genuinely dedicated to assisting me. They guided me through every step with clarity, making the entire process smooth and stress-free. All my travel arrangements were organized perfectly, and the visa process was handled efficiently without any issues. I am extremely satisfied with the service and would highly recommend them for reliable and hassle-free holiday planning and visa assistance.
I recently booked my flight tickets through the service and had an outstanding experience. Their customer service was swift, helpful, and very professional. The team addressed all my questions effectively, ensuring a seamless booking process. I appreciate their commitment to customer satisfaction and would gladly recommend their services.
10/10 – Excellent service from the representative. I recently used this service for my spouse’s European visa, and I am extremely satisfied. From the beginning, they guided us well and advised us to apply early for a longer-duration visa, which we received as promised. They managed everything for us: hotel booking, flight reservation, cover letter, insurance, and all necessary paperwork. The process was smooth and stress-free. The representative was always available, even on short notice, and consistently polite and professional. Their service is authentic, extremely professional, and reasonably priced. I will definitely use this service again for future visas. Highly recommended.
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AL HATEEM TRAVELS (PVT) LTD offers customized and affordable Umrah packages from the United Kingdom, taking care of every detail of your sacred journey. From visa assistance to flights, hotels, and transport, we ensure a comfortable and spiritual experience for all our pilgrims.
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