I am writing to highlight a serious issue regarding my order. It has been 155 days since my purchase, and I still have not received my items. The Trade Assurance offered by the platform is not protecting buyers effectively. The representatives provide conflicting information: one claims the package arrived in Mexico, while another states that logistics have halted the shipment due to a dispute. The tracking number is marked as expired in all global systems, yet the platform refuses to issue a refund and continues to reset the dispute timer to favor the seller. This is a clear violation of the agreement. I have requested necessary documentation, but neither the seller nor the platform can provide it, as the shipment appears to be nonexistent. I demand an immediate refund.
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