Assurance number 10671628501027539
Worst Experience Ever – Alibaba Does NOT Protect Buyers
This is by far the worst online purchasing experience I have ever had. Alibaba does not care about buyers at all. Think a thousand times before buying from this platform, and if you do, you must spell out every tiny detail — because Alibaba will never stand on your side. They are completely biased toward Chinese sellers and the discrimination against buyers is shocking.
I ordered a pergola with specific dimensions and a large sliding door, clearly agreed upon before payment. What I received was a complete disaster:
No numbering
No labeling
No instructions
No installation manual
The sliding door was missing entirely
Several parts were damaged
The shipment contained over 300 random pieces, thrown together with no guidance whatsoever. I paid $2,800, and when I asked the seller for installation instructions, he sent me a useless video that explains absolutely nothing. How am I supposed to assemble 300 unnumbered parts with no guide?
I did not use the shipment at all and requested a full refund. Instead of protecting me, Alibaba tried to insult me by offering $200 to give up my rights. $200 for a $2,800 scam.
The seller keeps delaying, lying, and pushing the blame onto me — and Alibaba fully supports him. This platform enables fraud and abandons buyers the moment something goes wrong.
For comparison, Amazon and eBay actually respect customers and protect their money.
Alibaba? Absolute garbage.
Do NOT buy from Alibaba. You will regret it.
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