Very disappointing experience with Alibaba. Our interaction with Amit and Surbhi was extremely unprofessional. There was a lack of proper communication, delayed responses, and no clear support throughout the process. Instead of resolving issues, they kept giving unclear explanations and shifting responsibility.
As a business, we expect transparency, timely updates, and professional behavior — unfortunately, none of that was delivered. This experience has caused inconvenience and affected our work seriously.
I hope the company looks into this matter and improves its customer handling and accountability.
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