Appalling support and serviceLet me describe exactly what they did to me:- I stand to pay a certain amount for the month of Dec. 2018, for the pay-as-you-go service. - I have a grand total of 5 instances with them, plus some elastic IPs and an SLB.- So, come January 1-st 2019, they issue the invoice.- I pay my invoice on January 3-rd 2019, because they LITERALLY stopped all my instances, and there was no way for me to restart them.- So... the net due payment for their bills, apparently is.... non existent. They lock you out immediately.BUT...That is somewhat understandable for a small company, that doesn't have any liquidity.Now... the worst part is yet to come.As I was paying my Dec 2018 bill, I decided: Oh let me update my payment method, because for some reason, my (otherwise valid) credit card had failed before, on the 1-st of Jan.And now, on Jan 3-rd, I decided to use PayPal instead, and avoid any bank related issues on the failed payments.SO it seems that Alibaba Cloud will charge $50 every 2 days (I have proof of that), when you change your payment method.They have charged my paypal account three times (a total of $150), JUST for changing my payment method.THEN, like all that wasn't bad enough, they came back saying my Dec bill was unpaid ! And that they will turn my servers off ONCE AGAIN. (Again: I have proof to back all this up).So when I go into my billing area again, I see there is a $0 UNPAID balance, that comes from some $630 December Balance, that was previously paid.BUT, when I contact support, they say: You have unpaid bills, and they pointed me to a page where there was a some $290 bill, that was actually for the month of January (and NOT December).And when I tried to pay that (as pointless as it seemed to do that though), the system kept taking me back to the $0 unpaid balance page.And their support always came back with the same response:"You have unpaid bills."Never giving any details, never even having the common sense, to look over the attached payments that I have made, it was like they really did not care AT ALL about the service they were providing, and just wanted users to register their payment method, so that they could charge the users no matter what.I hope this helps THEM in the first place, to better their service and support, and then, most importantly I hope it helps others, who are under the pressure or other reasons to purchase their services.
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