Review Time
I signed up for Alibaba Cloud’s Coding Plan specifically to avoid surprise PAYG bills for AI API usage. Their console UX kept my old PAYG API key active and made it non‑obvious which key was actually attached to the Coding Plan. I unknowingly used the wrong key, consumed the same type of resources that should have fallen under the Coding Plan, and was then billed at higher PAYG rates.
Support repeatedly hid behind “personal configuration error” even after I explained the UX trap and asked for a small gesture of goodwill (refund or account credit). They refused both and only offered to refund unused Coding Plan balance if I stopped using it. I’ve paid, cancelled everything, and moved my workloads elsewhere.
If you value clear billing UX and basic goodwill when an honest mistake happens, I would strongly recommend choosing another AI/cloud provider.
I signed up for Alibaba Cloud’s Coding Plan specifically to avoid surprise PAYG bills for AI API usage. Their console UX kept my old PAYG API key active and made it non‑obvious which key was actually attached to the Coding Plan. I unknowingly used the wrong key, consumed the same type of resources that should have fallen under the Coding Plan, and was then billed at higher PAYG rates.Support repeatedly hid behind “personal configuration error” even after I explained the UX trap and asked for a small gesture of goodwill (refund or account credit). They refused both and only offered to refund unused Coding Plan balance if I stopped using it. I’ve paid, cancelled everything, and moved my workloads elsewhere.If you value clear billing UX and basic goodwill when an honest mistake happens, I would strongly recommend choosing another AI/cloud provider.
I would ask anybody that plans to use AlibabaCloud for anything to NOT USE IT. They always gaslights their customer. I bought a Simple Application Server, it comes with a 200mbps peak bandwidth 1core 2gb ram, I idle the server most of the time, even though I rarely uses it, the network was suddenly limited to 20mbps rendering completely unusable. Customer support blaming me that I didnt read their ToS that simple application server is not meant to use for hosting, like wtf? And their network peering is close to subpar, everything is public peering, and they charge you a fortune for outbound traffic, which is unreasonable. Services from AWS/google/azure provides private peering for all major ISP and gave cheaper outbound traffic prices. Finally, customer support always starts with gaslighting, asking you to purchase more expensive plans despite it was a datacenter network peering issue, and provide no real solutions to the said problem.
Very disappointing experienceI signed up for a 12-month VPS and was initially impressed — setup was smooth, and I even received a courtesy call from their support team to check in and offer assistance.However, things quickly went downhill. The next day, the VPS froze. I tried to access their control panel to check the status and reboot, but couldn't log in because it requires an email verification — which I never received.I've been in contact with support for two days now, and I still can’t access my account. Unfortunately, support has been unhelpful, and the issue remains unresolved.
Don't even think about getting free access for 12 months.1. You will be asked to link your card, write your address2. After you choose a server for 0$ - you will receive a letter to your e-mail: “We found that the payment method you are using with your Alibaba Cloud account has security risks”.3. You will be asked to:1) A photo of the linked card2) ID card3) Bank statement for the last monthI sent them all the data - in 1 day I got a reply: “Sorry, your application for account verification has been rejected. Thank you for your understanding and cooperation. We apologize for any inconvenience caused.They scare away all customers with their stupid conditions.My mail in their system: nickstokes21@ - you can check)
terrible experience , they fool you by the trial , but after completing registration and visa card verification they take 1 dollar, they will tell you ¨We found that the payment method you are using with your Alibaba Cloud account has security risks. Please provide additional information about your account to ensure maximum security. We will investigate further:¨ they gather only info/Id/passport of people so there is no trial without giving them all those information.
I bought a VPS of 2gb/2core and in the next 8 days, they are trying to charge my card an additional $26 for bandwidth. How do you give users only 200 GB of traffic every month, others provide a minimum of 3TB for VPS with better specs and at less than $7. Their service is not suitable for anything you think you need them for, it's not worth the effort.
I bought the Pay-As-You-Go plan and thinking it's the most economical plan for me as I don't use the application regularly. To my surprise, I incur expenses that I never thought would happen with my low usage. Every month, they bill twice, and each bill is 40 to 50 USD. Every day, I receive alerts from Ali Cloud that a cryptomining software has hooked on its server and in order to remove it, I will have to purchase something for extra service. Isn't this their server issue? Why would the consumer have to bear responsibility for this? Moreover, I thought I signed up for a free individual account. But in the end it's not free. STAY AWAY FROM ALI CLOUD. Most likely they are caused by the server getting hacked with cryptomining. Moreover, there's no detailed break down on the usage at all - only general data!
He waste my 4 days just reason is verification I lost my contract project due to Alibaba cloud because he was asking just very fine I submitted data to time but really it to very slow team it's not response in 4 days I delete my account and choose another cloud service
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