I would give it a 0 star. Absolutely lousy, and worse, a thief that deduct money from your credit card and refuse to reverse it after complaint lodged in the rawest form - still pretend that they do not understand the problem. A company that does not take the concern of the client as a top priority is not a company that you can trust with. Not with your data. Who knows what will happen when things go wrong?I signed in to Alibaba Cloud because they were promoting a free trial. My intention was to evaluate it as I was concurrently working with Google Cloud Platform also. I tried out a few things, amongst them probably some kind of elastic memory. I found the services provided barebone (no analytics, no GPU). The console is terrible, so hard to navigate. The information is scattered all over the place. Jagons used at free will. I therefore stopped the CPU and wrote a ticket to ask that my account be deleted and all my credit card information withdrawn. I did that because the console refused to allow me to delete my account, even though I followed through a crappy list of instructions. That was 12 March 2018. And when I checked my credit card bill on 4 Jun 2018, I realised that I was charged a couple hundred of dollars. When I opened a ticket to ask for reversal, the reply skirted over my obvious request of "FULL REVERSAL OF PAYMENT" and start to give me this link and that link to follow through the deletion of account. Obviously, the interest of the client is not a priority of this company. No one should trust their data to such an untrustworthy company that does not bear the interest of their interest in their business ethics. Be warned, it is this bad.
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