Service used: DomainsI bought domain from them, as they have sometimes few dollars cheaper options. Everything was fine till I had an issue with changing my profile settings. To get support from them, you have to issue a ticket. They have Critical type and Low type. Critical ticket - they respond <15 minutes. Low tickets - they respond within 48 hours. Critical tickets - you have to purchase which costs about 50$ for 2 tickets. They give you 2 Low tickets. I could wait for 48 hours, so I logged a ticket. The support engineer didn't understand my question, so he asked me to clarify, I clarified. What I got next really got at ME. "For better tickets management, ask 1 question in 1 ticket. Submit new ticket. "Their domains cost few dollars cheaper but when you need their help, they will charge 5 times the domain price. CHINESE SERVICE - YOU BUY SUPPORT TICKET PLAN WITH THEM.
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