Alibaba is a fraud company. I purchased an item worth CAD 200,000 from Henan Luxury Integrated House Co Ltd. They don't have enough capacity to do the engineering and production. I filed the refund application, but Alibaba 100% biased the case and support to the seller. I check the review about Alibaba customer care and found that they always favor to seller and close the case without review your evidence. They have the same person to review the case and make a false statement about the buyer. Then the same person handles the case and even escalates the case to the same person who deals with the higher team. They only change the name of the Alibaba representative. You never get a fair decision from Alibaba. It is a giant fraud.DO NOT DEAL WITH ALIBABA and Henan Luxury Integrated House Co Ltd. Or Canglong Group
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