Our team was thinking to move our computing instances into Alibaba Cloud (saw their free trial and advertising everywhere).Sadly, Alibaba Cloud has the worst UX with an awful customer service (they will contact you to upsell and then keep ignoring your problem without solving anything). With that being said, it doesn't even worth your time to compare Alibaba Cloud with AWS, Google Cloud, Azure, Digital Ocean or any other cloud computing service providers.They even ask for a complicated verification process to get a free trial, which at the end we DON'T get a real "free trial". They still DEDUCT the money from you for its service（Yes they do...). So there is a sense the free trial is created to lure people sign up and then choose the wrong package.Fortunately, they cannot deduct much big enough since we didnt put my credit card (be careful to use your credit card).Do they care about customer satisfaction? Well, don't even think about it (FORGET IT).They will leave you disgusted, with losing money + time and poor experience.If you can use English for doing anything online, it's better to never think about try their service. Just go to Google, AWS or Azure (and stay there).Hope this review helps.
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