I signed up for Alibaba Cloud’s Coding Plan specifically to avoid surprise PAYG bills for AI API usage. Their console UX kept my old PAYG API key active and made it non‑obvious which key was actually attached to the Coding Plan. I unknowingly used the wrong key, consumed the same type of resources that should have fallen under the Coding Plan, and was then billed at higher PAYG rates.
Support repeatedly hid behind “personal configuration error” even after I explained the UX trap and asked for a small gesture of goodwill (refund or account credit). They refused both and only offered to refund unused Coding Plan balance if I stopped using it. I’ve paid, cancelled everything, and moved my workloads elsewhere.
If you value clear billing UX and basic goodwill when an honest mistake happens, I would strongly recommend choosing another AI/cloud provider.
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