Terrible experience. My son saved up to get an alien ride electric scooter, when it came in it was easy to put together yet as soon as he started to ride it, we noticed many issues. The back tire bounced didn't seem to be staple there was an unbearable noise from the back break and after only riding it a few times, the cover for the plug to charge it fell off. I contacted customer service right away and they basically were useless. Sent us crappy videos to fix it ourselves refused to tell me why I couldn't just return it to take it in to get fixed. They do not offer returns really and they do not even guarantee services on a brand-new scooter, they basically told us we had to pay tons of money to fix it, even though it came in broken. Terrible company to work this and does not value customer service or do they care to offer high quality products
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