BUYER/RIDER BEWARE: Consider another honest service shop or replace your device. I am convinced they have a get the suckers for at least $200 internal policy. Biggest rip-off ever and the poor customer service is just the cherry on top. I walked away feeling insulted and robbed. I brought my scooter in for repair. I needed the fender and rear tire replaced. They advised it would be $225 ($125 + 100) for labor only as I brought the parts in. I told them that a new scooter would run me about $500. There was a small squeaky noise coming from the back tire as well - I said if this is something that needs repairs please call me before doing work, with your prices I might as well get the new scooter if fixing the sound would cost me more. The guy said no problem we will call or text you if anything is discovered before repair. I received a call the same day that it was fixed.After riding it 0.5 miles or less there was a newer unbearable sound. I emailed them a video less than an hour after leaving there. The first thing they said was it wasn't us. With a little pushback and a reminder of the convo I had with them at drop-off, they advised me to bring it back. Low and behold they admitted their technician did not place something correctly. Again I left and less than 0.5 miles later the sound is back. I was advised to bring it back as and told no worries they would get it resolved since the new sound was not happening when I dropped it off the first time. It seemed to be a bent rotor.Well, it looks like that was a lie. After 3 incorrect fix guesses on what problems they could have caused with my scooter the new sound is here worse than ever and it just doesn't work the same. I was told I would need to pay another $100 for a part and $150 for the labor repair on a motor/bearing. Save yourself the trouble and listen to the bad reviewers. Most of their good reviews probably come from fleets and solicited reviews. My experience was so on point with bad reviews, I mostly blame myself. I've attached some emails and text proof. I am sooooo disappointed and all cried out about this highway robbery.I'm sure they will have a rude response to this. It's expected, I just took the time in hopes that I'll save another EV rider from a horrendous and expensive experience.See Yelp review for pictures. Posted 1/10/25
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