I’m very angry with AliExpress. I received an item from a Chinese seller that was heavily crushed on delivery and of questionable quality inside, I requested a return shortly after and sent off quickly.
Some days later I saw the item was delivered to their return warehouse in Liverpool but it was showing odd tracking entries that seemed to indicate non-delivery so escalated the issue.
A few days later AliExpress, with no explanation, stated that they had rejected my return due to lack of proof. Considering the fact that the DPD showed delivered but their internal one didn’t I felt like they were seriously breaching the consumer rights act so straight away opened a bank dispute against them- it feels like someone at the return warehouse either messed up the return or took my package in the hopes something was inside?
I have no idea- AliExpress never gave any reason for the rejection so was hoping the dispute would return some comments on why I couldn’t get my money back. Even today I still have no idea what AliExpress have issue with and to make matters worse they blocked my account meaning I can’t contact them about my other orders.
It feels like they use account bans as a means to stop people chasing their rights as consumers- it’s all good til one of their sellers scams you and AliExpress automatically take their side.
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Launched in 2010, AliExpress is a global marketplace targeting consumers around the world and enabling them to buy directly from manufacturers and distributors in China and around the world.
In addition to the global English-language version, the AliExpress platform is also available in 17 other languages, including Portuguese, Spanish and French. Top consumer markets where AliExpress is popular are the United States, Brazil, France and Spain.
AliExpress is a business of Alibaba Group.See more
