Case Number:2053807362466985
AliExpress has refused to refund for incorrect item.
The item is not what was ordered, I ordered a 2 inch wide Suspender, 1 inch wide was supplied.
Clear pictures were been supplied showing the incorrect item has been supplied.
Item offer included free return if not wanted.
I asked for a free return, refused.
I was asked to pay for the return.
The lowest cost of the return from my normal postal service is £4.25 , the cost of this item is £3.19.
AliExpress return Rules state "The return shipping fee cannot be over your order amount"
I am at a loss as AliExpress seems to be breaking their own rules....
Refusing return or refund for wrong item
Refusing Free return
Asking me to break the AliExpress Return rules.
Used AliExpress for many years with the odd problem which have been normally resolved quickly.
But now all CSA seems to be AI Bots repeating the same questions and never resolving the problem.
The CSA say they understand the return rule … "The return shipping fee cannot be over your order amount"
And then ask me to pay for the return !
Spent four days so far and 5 CSAs. Their service used to be good ... but longer.
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Launched in 2010, AliExpress is a global marketplace targeting consumers around the world and enabling them to buy directly from manufacturers and distributors in China and around the world.
In addition to the global English-language version, the AliExpress platform is also available in 17 other languages, including Portuguese, Spanish and French. Top consumer markets where AliExpress is popular are the United States, Brazil, France and Spain.
AliExpress is a business of Alibaba Group.See more
