I began my treatment almost a year ago and I am still only on aligner #3. This is far from what was initially promised. I was led to believe I would receive 20–30 aligners, a retainer, and additional items like a whitening kit. So far, I haven’t even received 20% of the promised service, despite having paid a similar percentage of the total cost. They keep insisting on remolding my teeth with unlimited impression kits, which has caused delays of almost 1-2 months each time. The delays are not due to my actions. My impressions were accepted multiple times, yet the trays didn’t fit properly even after following their video instructions. Each step has involved weeks of waiting. I adhered to all guidelines, participated in several video calls, and submitted photos promptly, only to wait endlessly for approvals. Currently, the fit is only about 85–90%, and my bite remains partially open, which is concerning. Customer support has ceased communication altogether—I believe my emails are being ignored or blocked. They continue to request additional payments without addressing ongoing issues or showing any real progress. This situation is unacceptable. The company is located overseas, and once issues arise, you are left to deal with them alone. If they don’t resolve my case, I will share my experience publicly. I recommend avoiding this company—this has been a frustrating waste of both time and money. Now they have blocked my email, leaving me unable to respond, and although I updated them through their chat, no one has reached out yet.
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ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.
