I purchased an item from this store but didn't end up liking it, so I initiated a return. I understand this is a small business, and I was quite patient throughout the process. Initially, I received no updates; after the package was returned, I had to follow up to check on my refund. I was informed it was being processed and could take up to 14 days. This was for an item priced at 75 euros. A month went by without a refund or any notifications. I reached out again and waited another 2 days for the refund to be finalized, receiving only an apology (at least) and still being charged 4 euros for the return. It's a bit disappointing, and I doubt I'll shop here again.
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