I trusted this company due to the medical nature of the product, but their warranty service has been disorganized. Initially, I was told to pay for return shipping, but after pointing out their policy, they changed their story and sent a courier without notice. My building informed me someone showed up unexpectedly, and I received over 12 calls while I was working. They claimed a replacement was shipped, but the tracking didn't work. Then they said it was canceled because of a refund request, which isn't true. I've never encountered such an unprofessional and inconsistent process for a medical device. I've documented everything and escalated it to higher authorities. If you're considering a purchase, be cautious of the unreliable after-sales service. In my case, the product didn't even function.
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AliveCor is a medical device and artificial intelligence company that sells ECG hardware and software for consumer mobile devices.
