Review Time
I bought a health monitoring device based on my doctor's recommendation after developing a condition. It functioned well for about 13-14 months, but then I encountered several problems: it would stop mid-cycle, show signs of electrical interference, and even indicated I was in rhythm when I was experiencing issues. I reached out to the support team for assistance, but their suggestions did not resolve the problems. I even contacted the utility company to check for interference, and they found nothing. After reaching out to the support team three more times, I am still awaiting a response. It's frustrating that they do not provide better support for their product, especially considering the seriousness of the condition. The actual purchase was made in September 2024, but the calendar option did not allow for that date. A product should function effectively for more than just a year. I am sharing this experience on behalf of my husband.
I bought this device on my doctor's recommendation after developing A-Fib. It functioned well for about 13-14 months, but then I faced several problems: it would stop mid-cycle, register electrical interference, and inaccurately indicate I was in rhythm while I was in AFib. I reached out to the company for help, but nothing they suggested worked. I even contacted the electric company for interference issues, but they found nothing. After three more attempts to get a response from the company, I'm still waiting. It's disappointing that they don't support their product, especially given the serious nature of the condition. I made the purchase in September 2024, but the calendar wouldn't allow that date. A device should function properly for longer than a year. I'm sharing this on behalf of my husband.
This product is fantastic. It consistently works and accurately detects arrhythmias, saving me from needing to wear a heart monitor. It recorded multiple SVTs that I shared with my cardiologist, leading to a successful ablation. I completely disagree with any negative feedback and have recommended this monitor to many people.
This review is about the KardiaMobile 6L personal EKG. Initially, it was a lifesaver, but after a few months, connecting became a struggle. Despite following all the support team's instructions, nothing worked. They sent me a replacement (for a fee), which functioned well for a few weeks, but now I'm facing the same connection issues. I often can't complete a reading, and when I finally do, my pulse is racing from frustration! I've contacted support multiple times, but their only solution is to redownload the app, which I've done repeatedly, along with changing batteries. It takes far too long to get a reading, and it fails to connect or maintain a connection 75% of the time. They really need to resolve these issues!
I trusted this company due to the medical nature of the product, but their warranty service has been disorganized. Initially, I was told to pay for return shipping, but after pointing out their policy, they changed their story and sent a courier without notice. My building informed me someone showed up unexpectedly, and I received over 12 calls while I was working. They claimed a replacement was shipped, but the tracking didn't work. Then they said it was canceled because of a refund request, which isn't true. I've never encountered such an unprofessional and inconsistent process for a medical device. I've documented everything and escalated it to higher authorities. If you're considering a purchase, be cautious of the unreliable after-sales service. In my case, the product didn't even function.
The company sent my device the next day in May 2025. This little device has likely prevented a second heart attack. Although it can't diagnose a heart attack, I recorded my ECG during three days of chest pain and found significant changes. I went to the emergency room, where my blood tests indicated a heart attack. Even though the doctor dismissed the device, it showed an abnormal ECG that prompted me to seek help. This device may have saved my life, and I hope my ongoing treatment allows me many more heart attack-free years.
I hope this company thrives because it's a good product. However, the customer service is lacking. My subscription was renewed automatically without any notification, likely due to fear of me unsubscribing. I would have renewed it willingly, but now I feel less trusting. Additionally, their social media presence and monitoring on platforms like Trustpilot are quite poor. I hope they hire competent marketing professionals before it's too late.
The company does not provide satisfactory customer support. They failed to establish data transmission of my readings to the doctor's office over many months. Although they assured me they understood my issues, their promises amounted to lip service. After seeking help from consumer protection, they canceled my subscription without attempting to resolve my issues. This experience has been very disappointing and has not benefited my healthcare. I strongly advise against purchasing from this company.
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AliveCor is a medical device and artificial intelligence company that sells ECG hardware and software for consumer mobile devices.
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