Ordered the Zara-inspired abaya which has beads on the sleeve. When I received it, the beads weren't sown on properly on one sleeve, and the abaya also came with stains. I reached out to them via Instagram and they offered a partial refund or return. I chose the partial refund as the beads seemed to be fixable, however the next day the beads on the other sleeve completely fell off. The abaya was faulty and unwearable. I reached out to them and they refused to return or exchange my item. I told them that by law they must reimburse faulty products, but the person running the Instagram account claimed they don't accept returns on clearance items, and responded with 'I've explained once and I won't explain again' when I insisted. They also did not respond to my official complaint via email.For an Islamic business that posts verses from the Quran, their customer service is anything but Islamic and they sell faulty goods, which they won't allow us to refund. They also delete comments on their page where people have similar complaints, and only re-post the positive comments on their stories.
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