Having been a long term loyal Accor Plus member I was very disappointed with a recent booking experience. Using the Accor App I booked a room for a wedding we were attending in Bowral, Australia. We were told to secure accommodation early as ir was a popular wedding destination. I booked a room but received no confirmation from Accor, so followed up with an email but still no reply. 3 days later, after still not hearing from Accor, my partner contacted the hotel directly and booked a room. We promptly received confirmation. No mention was ever made of the original booking, nor was any correspondence received. We were then charged for 2 rooms. Numerous calls and emails to Accor have not resolved the issue. They claim that they confirmed the original booking, yet are unable to provide me with a copy of the confirmation email. The hotel say they are unable to refund me as that booking was made through Accor. They never mentioned on check in that they had 2 rooms for us, even after we raised with them the double charge. Very poor form by both Accor and Peppers Manor House. Will not be renewing my Accor membership.
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