Review Time
I chose Mövenpick Hotel Bari based on the quality standards publicly associated with the Accor group and the services listed on the official website.
Among those services, the fitness center was clearly indicated as available. Only upon arrival did I discover that it was closed due to renovation, with no prior notice or transparent communication at the time of booking.
The issue is not the renovation itself — operational updates are understandable. The real concern is the lack of alignment between commercial representation and actual service availability. For an international brand positioning itself in the upper segment of the market, this represents a significant credibility gap.
Even more disappointing was the complete absence of a formal response or even a simple apology following my written complaint. Silence in these situations sends a stronger message than the inconvenience itself.
Reputation in hospitality is built on consistency, transparency, and accountability. In this case, all three were unfortunately lacking.
I sincerely hope the management will reassess its communication standards and guest-relations practices to ensure better alignment with the brand values it promotes globally.
Novotel Chamiers road had an awesome and good experience. Good service by all the staff and especially Mr Nisarg he personally made sure I have a good service and follow up with me till I check out from hotel.
Thank you Novotel Hotel
I subscribed to the Voyageur / Accor Plus program from Accor mainly because of the 20 status nights benefit, which is presented as a key selling point of the subscription.
Unfortunately, these status nights were credited just a few days before the annual status reset and expired immediately. In practice, this means paying for a one-year subscription but benefiting from this bonus for only a few days, which is extremely disappointing.
This bonus was honestly the main reason to subscribe. Without it, the value of the program is very limited — especially if you already have credit cards with travel benefits, where the difference is minimal.
This may be in the terms and conditions, but it is not communicated clearly at purchase, which makes the experience feel misleading and not worth the price.
Having been a long term loyal Accor Plus member I was very disappointed with a recent booking experience. Using the Accor App I booked a room for a wedding we were attending in Bowral, Australia. We were told to secure accommodation early as ir was a popular wedding destination. I booked a room but received no confirmation from Accor, so followed up with an email but still no reply. 3 days later, after still not hearing from Accor, my partner contacted the hotel directly and booked a room. We promptly received confirmation. No mention was ever made of the original booking, nor was any correspondence received. We were then charged for 2 rooms. Numerous calls and emails to Accor have not resolved the issue. They claim that they confirmed the original booking, yet are unable to provide me with a copy of the confirmation email. The hotel say they are unable to refund me as that booking was made through Accor. They never mentioned on check in that they had 2 rooms for us, even after we raised with them the double charge. Very poor form by both Accor and Peppers Manor House. Will not be renewing my Accor membership.
Lors de ma réservation, j'ai spécifié mes besoins alimentaires et payé pour le service. Cependant, à mon arrivée, ces besoins n'ont pas été respectés. On a l'impression qu'ils prennent votre argent sans tenir leurs promesses. Je déconseille de réserver avec ce service.
Séjour à un hôtel central. Petite chambre confortable avec une excellente douche séparée. Wi-Fi gratuit dans tout l'hôtel. Pas de repas du soir, mais l'option d'une pizza et d'une bière froide pour 10,50 £ était une bonne idée. Beaucoup de choix pour un petit déjeuner continental. Peu après mon arrivée, une famille avec plusieurs jeunes enfants a également fait son check-in, et ils étaient au même étage, de l'autre côté du couloir. Pour une raison quelconque, les parents pensaient que c'était acceptable de laisser leurs enfants sortir de la chambre, en claquant la porte derrière eux, avant de courir dans le couloir en criant, puis de frapper à la porte pour être laissés entrer, répétant presque immédiatement le même schéma. Cela a été signalé à la réception, qui a compris qu'ils avaient parlé à la famille concernée. J'ai noté le même comportement le matin suivant, alors que je me préparais à partir.
Je suis un utilisateur fréquent d'hôtels, et je n'ai normalement pas de problèmes avec les hôtels eux-mêmes. J'ai atteint le statut de membre "Gold", qui offre divers avantages. CEPENDANT, je viens de recevoir un e-mail disant que mon statut de client Gold va revenir à zéro le 31 décembre, MALGRÉ mes deux réservations majeures pour janvier et février 2026. Comment une grande chaîne peut-elle traiter ses principaux clients de cette manière est incroyable. Leur site n'est pas du tout utile, car il n'y a pas de lien clair pour contacter le service client.
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