We booked a move with this consent not knowing they are a “broker”. We were totally upfront with the amount of items to be moved. The initial quote was $2500 which seemed fair so we accepted. A about a week before the move we received a call from their “quality assurance “ dept telling us there was a “miscommunication “ and that the amount of space needed for our move was incorrect and the amount of the move was going to be closer to $5000. We requested they cancel the move and return our $700 deposit. They refused to return the deposit as they said we missed the 72 hours cancellation policy. I filed a dispute with my credit card company to recoup that money. I also filed a dispute with the National Consumer Complaint database. A day after filing the complaint we received a call from someone at AVL offering to “make it right”. We told we were not interested in sound business with them and just wanted our 700 back. The man said so if I return the 700 you’ll take back the complaint? Yesterday I got a call from someone saying he was the driver for AVL and confirming the pick up time. We told him we had cancelled the service, he said he was not aware of any cancellation. This morning we received a text from someone named Will. This is how that text exchange went. Good Morning Mr. Price, we had a truck en route for this pickup. And it looks like you were swindled by a broker called United Express, whom wont be picking up your items and sold you on a bill of goods.This is Will with AVL, you had the additional trailer space for any other items. You wanted to be billed for only 600cf, we can load the additional in the 16ft trailer on site. But you undoubtedly know you have double the 600cf. So lets make sure we know that.Remember your phone call with Luis when you all reserved.Subject(312) 724-7550 >Who are you?If you send a truck here, it will be turned away, and if I have to have the law here to do it, I willThis was canceled four days ago we had somebody from your company called yesterday morning accusing us of all kinds of things and even ask if we would drop the complaint online if you refunded our money of $700for the depositSounds good Rhonda. Seems like you have this whole thing figuredulletuve uayAre you threatening me?We wish you the best! You already lost the dispute, you booked with a broker, they will double you up move day.Good luck to you both. You don't listen.Next time to dont lie to the rep about your little 16 ft trailer and to only charge for half of the spaceDon't worry United Express will handle the reality of the move and cost for you, as you will soon find out. All the best and God blessPlease do not contact meThese people are beyond scammers!!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Family Owned Long Distance Moving and Storage Business. Since 2010. Moving America Safely, One Family At A Time. Interstate Moving Services. Cross Country Moving. Offer Packing, Auto Transport and Storage
