One star is generous. Absolute chaos and blatant money grab.This was one of the most frustrating airport experiences I’ve ever had, entirely due to Allegiant’s incompetence and inconsistent rules.My wife and I were not flying. We were escorting our children to the gate so they could fly to Florida to see their grandparents. The kids had only two small carry-on bags. We explained this clearly at check-in. Allegiant staff waved us through and told us everything was set.It was not.After waiting in the TSA line, we were told our paper copies of our Real IDs “weren’t acceptable” and that we had to pay an extra $90 just to escort our kids. This felt like a pure cash grab, not a security measure. We left the line, paid the fee, then waited another 30 minutes.Then TSA informed us we needed boarding passes even though we were not flying. Why wasn’t this mentioned the first time Allegiant waved us through? Why weren’t passes issued then?So we exited TSA again, waited in the long Allegiant check-in line again, only to be told we could have one gate pass for two parents and multiple children.At this point my daughter was crying, I had paid extra money for access I wasn’t allowed to use, and no one at Allegiant took responsibility for the misinformation they provided at every step.This entire situation was caused by: • Poor staff training• Inconsistent policies• A barely functional app• Nickel-and-diming customers at every turnIf Allegiant looks cheaper, understand why. You will pay for it in stress, wasted time, and frustration and possibly your kids’ tears.Spend the extra money on literally any other airline. There’s a reason Allegiant is cheaper, and this is it.
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